FAQ

Answers to the questions shoppers ask us most — shipping and delivery, returns, warranty, assembly, and pre-orders. If you don't find your answer here, call us at (909) 760-1883, Monday–Friday 9:00am–5:00pm PST, or email support@alpinefurniture.net.

Shopping

Where do you ship?

We currently ship to the contiguous 48 US States. If you are outside the 48 contiguous states and would like to make a purchase, please contact us by chat or email and we'll help.

How long will my order take to arrive?

Small parcels ship via UPS or FedEx Ground. In-stock items ship out within 2 days and should arrive between 3–10 business days. Large furniture items ship out within 2 days when in stock and should arrive in approximately 2–4 weeks. See our shipping policy for full details.

What are my delivery options for large furniture?

Large-parcel delivery is threshold delivery to the first dry area, such as a garage or entryway. Room-of-choice delivery is available for an additional charge and includes delivery to a designated room (up to 2 flights of stairs). White glove delivery is also available and includes room of choice (up to 2 flights of stairs) plus packaging removal.

What is your return policy?

We offer a 30-day exchange or refund on most merchandise. Clearance items are final sale and cannot be returned. Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received was damaged, defective, or incorrect. Return shipping charges may apply, and taxes are refunded in accordance with state and local laws. See our refund policy.

What if my item arrives damaged or defective?

Please submit a Damage & Warranty Claim. Damaged and defective issues are handled on a case-by-case basis and may involve replacement parts or repair by a professional furniture medic.

Is there a warranty on your furniture?

Yes. Alpine Furniture offers a one-year manufacturer's warranty on products with manufacturer's defects. Items damaged through standard use and wear and tear are not covered.

Do I need to assemble my furniture?

Many of our case pieces ship fully assembled — check the Materials, Dimensions, and product details on the product page for your item. Occasional tables and some other pieces ship with light assembly required.

Can I pre-order an out-of-stock item?

Yes. When an item is out of stock, its product page shows a Pre-order button with a ships-by date, so you know when to expect it before you order.

How can I contact you?

Call us at (909) 760-1883, Monday–Friday 9:00am–5:00pm PST, or email support@alpinefurniture.net. You can also reach us through our Contact Us page.

Where else can I buy Alpine Furniture?

We have many local dealers throughout California as well as Nevada, Arizona, Washington, Oregon, Utah, Colorado, and New Mexico, plus a growing number of dealers nationwide, and our products are also available from many fine online retailers. Visit our Where to Buy page for more information. Retailers, interior designers, and stagers interested in carrying Alpine Furniture can apply on our Become a Dealer page.

Are your products made of solid wood?

We attempt to provide solid wood for all of our furniture, with some exceptions. Because solid wood contracts in dry climates and expands in humid ones, most dining table tops and case-good tops are made with wood veneers (and MDF). The other parts of the furniture are usually solid wood. If you have questions about a specific piece, email our customer service team.

For dealers

If you're a retailer, interior designer, or stager interested in carrying Alpine Furniture, these answers are for you. For trade enquiries, see our Become a Dealer page or call our sales team at (909) 643-8816.

Where can I purchase Alpine Furniture products?

We have many local dealers throughout California as well as Nevada, Arizona, Washington, Oregon, Utah, Colorado, and New Mexico, plus a growing number of dealers nationwide. Our products can also be purchased from many fine online retailers. Please visit our Locations page or our Preferred Online Retailers page for more information.

I'm a furniture dealer — how do I open an account with Alpine Furniture?

Please follow the steps on our Become a Dealer page. If you are an active dealer and would like to apply for credit terms, you can apply for Net Terms through our third-party partner, Resolve.

How do dealers handle warranty claims?

All warranty claims must be submitted through the dealer that the item was purchased with, to determine if the damage is covered by our warranty. Shoppers who bought directly from us should use the Damage & Warranty Claim form instead.

There is a California Proposition 65 warning label on my products — what is this for?

Please see our California Proposition 65 page for more details about this warning label.

I received a suspicious email offering a job position with Alpine Furniture. Is this offer legitimate?

No, this is SPAM. Alpine Furniture will never solicit anyone regarding any job positions through email. Please report suspicious emails using our company name to the Federal Trade Commission by forwarding them to spam@uce.gov.